Delivery and refunds

If a paid report cannot be generated after automatic retries, the service requests a refund to the original payment method. Duplicate payments for the same order are also refunded automatically; you do not need to request a refund. Your bank or payment provider controls when funds appear.

The service emails a private report link after successful generation; links expire after seven days. If an email is delayed, the order page can still provide your download. For an incorrect location, an expired link, a refund that has not arrived, or another problem, contact the operator with your order number.